Customer CommUNication

Making sure customers are always kept in the loop

Communication is key. We send precise notifications on the delivery progress by text and email.

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Costumer Journey step one. Parcel has been collected.Costumer Journey step two. Parcel will be delivered today. Track your package.
Costumer Journey step three. Parcel will be delivered soon. Costumer Journey step four. Parcel was successfully delivered.

What the customer
journey looks like

Customers receive text and email updates when:
One
The order has been collected from sender.
Two
In the morning of the delivery day with a dedicated 1-2h timeslot.
Three
The delivery is nearby, inviting the customer to see the rider on a map.
Four
The delivery has been completed, including any photos or notes.

Customer in-flight options

Change delivery date
Add safe place
Nominate neighbour
Amend contact details
Contact HIVED
hand holding phone showing parcel delivery progress

Contact us

Get in touch today for greener, cheaper & better deliveries

Start shipping with HIVED

We're emission-free, more affordable, and have much better service for you and your customers.

Thanks for sending us your details. We’ll get back to you shortly!
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Start shipping with HIVED

We're emission-free, more affordable, and have much better service for you and your customers.

Thanks for sending us your details. We’ll get back to you shortly!
Oops! Something went wrong while submitting the form.

Help with a parcel

Are you sending or receiving something? Either way, we’re happy to help!

Get help

Work for HIVED

We’re always looking for talent: from drivers to roles at HQ. Don’t hesitate to reach out.

Job Openings

Get in touch with us

Need some help? Chat with us for quick support or email us at hey@hived.space

Let's chat
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