Customer CommUNication

Making Sure Customers Are Always Kept in the Loop

Communication is key. We send precise notifications on the delivery progress by text and email.

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Costumer Journey step one. Parcel has been collected.Costumer Journey step two. Parcel will be delivered today. Track your package.
Costumer Journey step three. Parcel will be delivered soon. Costumer Journey step four. Parcel was successfully delivered.

What the Customer
Journey Looks Like

Customers receive text and email updates when:
One
The order has been collected from sender
Two
In the morning of the delivery day with a reliable 1-2h timeslot
Three
The delivery is nearby, inviting the customer to see the rider on a map (coming soon).
Four
The delivery has been completed, including any photos or notes.

Customer In-Flight Options

Change delivery date
Add safe place
Nominate Neighbour
amend contact details
Contact HIVED
hand holding phone showing parcel delivery progress
3d illustration person catching letters
Contact us
Get in Touch Today for Greener, Cheaper & Better Deliveries
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