Customer CommUNication

Making Sure Customers Are Always Kept in the Loop

Communication is key. We send precise notifications on the delivery progress by text and email.

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What the Customer
Journey Looks Like

Customers receive text and email updates when:
The order has been collected from sender
In the morning of the delivery day with a reliable 1-2h timeslot
The delivery is nearby, inviting the customer to see the rider on a map (coming soon).
The delivery has been completed, including any photos or notes.

Customer In-Flight Options

Change delivery date
Add safe place
Nominate Neighbour
amend contact details
Contact HIVED
Contact us
Get in Touch Today for Greener, Cheaper & Better Deliveries
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