Frequently asked questions

How does HIVED work in general?

HIVED works similarly in principle to traditional parcel delivery companies where customers pay a flat rate for a delivery based on the parcel size and individual circumstances (e.g. collection location, number of parcels). HIVED collects parcels from the sender at a convenient time and then delivers them according to the chosen delivery speed (same-day, next-day and two-day).

Is HIVED really 100% emission-free?

Yes! HIVED operates an entirely electric fleet. Every collection and delivery is made by a tailpipe emission-free vehicle: bikes, cargo bikes, electric mopeds and electric vans (powered by renewable electricity).

Who can use HIVED?

HIVED is the right solution for businesses of all sizes, from small SMEs to big corporates. At the moment, we don’t offer parcel deliveries for individuals. If your items are fragile, such as fresh cakes, ready-made bouquets or delicate glass, we might not be the right partner. Contact our team via the chat bubble or email us at to learn more.

Which types and sizes of parcels do HIVED deliver?

We can deliver all parcels up to 60cm x 60cm x 60cm and 20kg. We don’t deliver fragile items (such as fresh cakes and ready-made bouquets). If you are unsure if your deliveries are suitable, please contact our team via the chat bubble or email us at

Who do my customers contact for delivery support?

We’re here to help and make it as easy as possible. If there are any questions about the delivery, please ask your customers to contact us via the chat bubble here on our website or email us at

Does HIVED only deliver the last mile?

No, HIVED looks after the entire delivery journey from the warehouse/collection location to your customer’s doorstep (including bulk collections). We will use our electric vans to collect regardless of volume, pallets or distance.

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