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HIVED's AI-powered parcel delivery network is designed for leading retail brands, for the best possible delivery experience around.

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4.7

4.8

Team member carrying a HIVED parcel and smiling to the camera

ABOUT US

It’s time for a new kind of delivery company

HIVED is the first customer-centric, AI-powered, and all-electric parcel delivery company designed for ecommerce. With our purpose-built technology and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for retailers and consumers.

Learn more about HIVED's mission

Quickest delivery ever

Quickest delivery ever. Live tracking feature is amazing. Great work

Above and beyond Customer service

The delivery service from Corey was awesome. He went above and beyond to deliver the parcel to me as I was not going to be home at the time due to a prior commitment. He confirmed ID with me and it was a really positive experience to encounter someone who puts customer service and satisfaction as his main priority. Not sure what Hived was until today, but wish all my deliveries could be like this. Thank you for the effort and service.

Delivery that makes sense

I was able to change my delivery to a day I'm off work and this was listened to, then on arrival the driver gave us a chance to open the door and knocked twice while we were faffing getting to the door - shouldn't feel like a luxury but has been amazing service.

A better class of courier

Excellent communication throughout shipment with clear and precise info on your app. Your driver was 5*. He called to ensure delivery was made and even waited for a minute or two and not just leave a card or chuck the parcel anywhere (unlike most/ all) other couriers. Well done Hived!

July 30, 2024

Excellent Driver

The driver left the parcel at my neighbour's house and took three photos to ensure that I understood precisely where it was. Not only that but I suspect he or she called me three times either to let me know what he or she done or to ask if he or she should put it somewhere else though I couldn't pick up as I was in a meeting.

July 27, 2024

Left exactly where I wanted it

Left exactly where I wanted it, when I often have many MANY troubles from deliveries. Hope this service is used continuously 🤘🏻🤘🏻🤘🏻

August 3, 2024

As every delivery should be

The driver came straight up to the flat door to ensure the delivery was successful and smooth. This is how every driver should care about the food they handle. Well done.

July 16, 2024

Quickest delivery ever

Quickest delivery ever. Live tracking feature is amazing. Great work

Above and beyond Customer service

Delivery that makes sense

A better class of courier

July 30, 2024

Excellent Driver

July 27, 2024

Left exactly where I wanted it

Left exactly where I wanted it, when I often have many MANY troubles from deliveries. Hope this service is used continuously 🤘🏻🤘🏻🤘🏻

August 3, 2024

As every delivery should be

The driver came straight up to the flat door to ensure the delivery was successful and smooth. This is how every driver should care about the food they handle. Well done.

July 16, 2024

A better class of courier

Left exactly where I wanted it

Left exactly where I wanted it, when I often have many MANY troubles from deliveries. Hope this service is used continuously 🤘🏻🤘🏻🤘🏻

Excellent service

Excellent service! Had to redirect the parcel to a different address due to my mistake. This got organised very smoothly from Hive and Nespresso side and my parcel got delivered the following day. Thank you very much!

A better class of courier

Left exactly where I wanted it

Left exactly where I wanted it, when I often have many MANY troubles from deliveries. Hope this service is used continuously 🤘🏻🤘🏻🤘🏻

Excellent service

As every delivery should be

The driver came straight up to the flat door to ensure the delivery was successful and smooth. This is how every driver should care about the food they handle. Well done.

Excellent

First time hearing this delivery company and I am amazed by how good they are! Hopefully next time I have the option to choose them whenever I buy something online.

Excellent Driver

As every delivery should be

The driver came straight up to the flat door to ensure the delivery was successful and smooth. This is how every driver should care about the food they handle. Well done.

Excellent

First time hearing this delivery company and I am amazed by how good they are! Hopefully next time I have the option to choose them whenever I buy something online.

Excellent Driver

BENEFITS

Optimise your deliveries

Boost customer retention by minimising churn and driving repeat purchases

Elevate your delivery experience and gain control over the post-purchase journey

Save time and cut costs by reducing “Where Is My Order” (WISMO) inquiries

Driver carrying parcel across the entrance of a tunnel

CORE DELIVERY KPIs

Exceeding customer expectations for a better delivery experience

>99%

On-time attempted rate

<2 min

Live chat first response time

Up to 76%

Decrease in CO2eq

60-80%

Decrease in delivery-related queries

Case study

The best brands choose HIVED

Reliable deliveries mean you can save time and money with fewer refunds, less churn and more repeat purchases. With 99% on-time deliveries, HIVED helps you build customer loyalty.

See us in action

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World class delivery experience

Our purpose-built technology and modern customer experience are made with ecommerce in mind, making the HIVED difference

Industry leading SLA

With a 99% on-time delivery rate, HIVED provides end-customers with reliability and certainty for every delivery

Sustainable impact with every delivery

With a 100% electric fleet and sustainability-as-standard approach, each delivery decreases emissions by up to 76%

A standout brand to make you stand out

HIVED acts as a value-add and extension of your brand through the post-purchase journey, for increased customer loyalty

CUSTOMER TESTIMONIALS

"HIVED redefines collaboration: efficient, sustainable, and always a step ahead in delivering excellence to our customers."

Dan Cohen

Head of Supply Chain, Nespresso

CUSTOMER TESTIMONIALS

“Grubby has partnered with HIVED for over two years now to service our fresh-food box deliveries, and the experience has been great. Their reliable, fully electric next-day service is exactly what we need. The intuitive dashboard and quick response from their customer support have ensured that our customers are well informed and have a positive experience whenever they receive their box.”

Paul O’Byrne

Director of Operations, Grubby

CUSTOMER TESTIMONIALS

“Working with HIVED makes so much sense for us: they operate a 100% electric fleet for their deliveries, so that there’s never a question of whether or not the delivery is sustainable."

Jamie Laing

Co-founder, Candy Kittens

CUSTOMER TESTIMONIALS

“Having used multiple courier services in the past, we can confidently say they are the best. Reliable, excellent communication, great customer feedback and sustainable! We can not recommend them highly enough and looking forward to continue working with them.”

Ian McGrath

Fulfilment Manager, Minor Figures

CUSTOMER TESTIMONIALS

"Through ASOS Instant, ASOS customers can place an order during the day and receive it to their door that evening. It’s great to be launching this new partnership with HIVED for ASOS Instant deliveries into Greater London, as we continue our journey to reduce emissions from our operations.”

Adam Scholes

Director of Delivery Solutions, ASOS

CUSTOMER TESTIMONIALS

“We put consumers at the heart of everything we do, and so it was a no-brainer for us to work with HIVED as a delivery service. It now means our ecommerce customers are receiving an even better delivery experience, plus HIVED’s sustainable service aligns with our positive impact mission."

Lucy Busk

Co-founder, NICE

CUSTOMER TESTIMONIALS

"HIVED has transformed our London delivery operations, turning what was once a challenge into a seamless success. Their service has not only drastically reduced our damage rates but has also created a transparent and trustworthy journey for our customers. The result has seen a significant boost in customer satisfaction and loyalty. HIVED’s reliability has stemmed the loss of members due to delivery issues, while their unwavering commitment to sustainability perfectly aligns with Good Pair Days’ values. They’re more than a delivery partner; they’re an extension of our brand promise.”

Andy Stride

Head of Operations & Logistics, Good Pair Days