HIVED Privacy Policy

Data collected on the basis of consent

Upon your request and expression of consent, we collect the following data for the purpose of providing services to you. Your data is not used for any other purposes or shared with third parties. It is removed upon your withdrawal of consent or your request to terminate these services.

Comments

Name, email address, content of the comment: this data is collected when you leave a comment or reach out to us via our contact form.

IP and browser user agent string: this data is collected when you leave a comment or reach out to us via our contact form.

Retention period: the aforementioned data is retained indefinitely so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Data collected on the basis of legitimate interest

Based on our legitimate interests, we collect the following data for the purpose of running this website. Your data is not used for any other purposes or shared with third parties. It is removed upon your request.

Statistics

The website uses a minimal build of Google Analytics, a service which transmits website traffic data to Google servers in the United States and allows us to notice trends to improve the user experience on our website. This minimal build processes personal data such as: the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local timezone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country, region, and city. You may opt out of this tracking at any time by activating the “Do Not Track” setting in your browser.

Your rights pertaining your data

If you have left comments on the Website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we rectify or erase any personal data we hold about you. Please send your request to help@hived.space.

The right to withdraw consent
The right of access
The right to erasure
The right to rectification
The right to data portability
The right to object
Notification of data breaches
The right to lodge a complaint with a supervisory authority

Information we collect

Push Notifications

If you choose to enable push notifications in the HIVED app, we collect and store a unique device-specific identifier known as an ExpoPushToken, which is generated by the Expo Push Notification service. This token allows us to send relevant notifications directly to your mobile device, such as parcel updates and service alerts.

These tokens are securely transmitted to our servers over HTTPS and stored alongside your user account. We use them only for operational and service-related messaging. If a token becomes invalid (e.g., after you uninstall the app), we remove it from our system.

We may also use Zendesk to deliver customer support-related push notifications; for example, updates to your support requests or direct messages from our team. Zendesk may temporarily process your push token or related metadata solely to facilitate delivery of these messages.

You can disable or opt out of receiving push notifications at any time via your device settings.