Back to Shipper Hub
Contacts
Contact category
Customer service queries, Parcel resolutions, and Claims
Shared inbox managed by our customer service team from 8:30am - 7:30pm.
All parcel and recipient queries can be directed to this inbox. Please include all key details in your query to enable our team to respond as effectively as possible.
Via HIVED Dashboard: sender.hived.space
Collection
Shared inbox managed by our collections team that manage our network of collection drivers and vehicles.
collections@hived.space
Technology and integration
Shared inbox for our tech and integration team.
integrations@hived.space
Invoicing and finance
Shared inbox for our accounts and finance team.
accounts@hived.space
Account management, Forecasting, Volume planning
Shared inbox for all HIVED Key Account Managers.
account-management@
hived.space
Forecasting, Volume planning, Capacity
Shared inbox for all HIVED Key Account Managers.
planning@hived.space
Marketing, PR or communications
For press or brand enquiries.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 12.44 2.82 C 11.756 2.04 11.38 1.037 11.38 0 L 8.29 0 L 8.29 12.4 C 8.266 13.071 7.983 13.707 7.5 14.173 C 7.017 14.639 6.371 14.9 5.7 14.9 C 4.28 14.9 3.1 13.74 3.1 12.3 C 3.1 10.58 4.76 9.29 6.47 9.82 L 6.47 6.66 C 3.02 6.2 0 8.88 0 12.3 C 0 15.63 2.76 18 5.69 18 C 8.83 18 11.38 15.45 11.38 12.3 L 11.38 6.01 C 12.633 6.91 14.137 7.393 15.68 7.39 L 15.68 4.3 C 15.68 4.3 13.8 4.39 12.44 2.82 Z" fill="rgb(255, 255, 255)" height="18px" id="WXhVeA1oH" transform="translate(4.16 3)" width="15.680039999999998px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 5.29 0.054 C 6.249 0.01 6.555 0 9 0 C 11.445 0 11.751 0.011 12.71 0.054 C 13.669 0.097 14.323 0.25 14.896 0.472 C 15.495 0.699 16.04 1.053 16.49 1.511 C 16.948 1.96 17.301 2.504 17.527 3.104 C 17.75 3.677 17.902 4.331 17.946 5.289 C 17.99 6.25 18 6.556 18 9 C 18 11.445 17.989 11.751 17.946 12.71 C 17.903 13.668 17.75 14.322 17.527 14.895 C 17.301 15.496 16.947 16.04 16.49 16.49 C 16.04 16.948 15.495 17.301 14.896 17.527 C 14.323 17.75 13.669 17.902 12.711 17.946 C 11.751 17.99 11.445 18 9 18 C 6.555 18 6.249 17.989 5.29 17.946 C 4.332 17.903 3.678 17.75 3.105 17.527 C 2.504 17.301 1.96 16.947 1.51 16.49 C 1.052 16.04 0.698 15.496 0.472 14.896 C 0.25 14.323 0.098 13.669 0.054 12.711 C 0.01 11.75 0 11.444 0 9 C 0 6.555 0.011 6.249 0.054 5.29 C 0.097 4.331 0.25 3.677 0.472 3.104 C 0.699 2.504 1.053 1.96 1.511 1.51 C 1.96 1.053 2.504 0.698 3.104 0.472 C 3.677 0.25 4.331 0.098 5.289 0.054 Z M 9 1.622 C 6.597 1.622 6.312 1.631 5.363 1.674 C 4.485 1.714 4.009 1.861 3.692 1.984 C 3.272 2.148 2.972 2.342 2.657 2.657 C 2.358 2.947 2.128 3.301 1.984 3.692 C 1.861 4.009 1.714 4.485 1.674 5.363 C 1.631 6.312 1.622 6.597 1.622 9 C 1.622 11.403 1.631 11.688 1.674 12.637 C 1.714 13.515 1.861 13.991 1.984 14.308 C 2.128 14.699 2.358 15.053 2.657 15.343 C 2.947 15.642 3.301 15.872 3.692 16.016 C 4.009 16.139 4.485 16.286 5.363 16.326 C 6.312 16.369 6.596 16.378 9 16.378 C 11.404 16.378 11.688 16.369 12.637 16.326 C 13.515 16.286 13.991 16.139 14.308 16.016 C 14.728 15.852 15.028 15.658 15.343 15.343 C 15.642 15.053 15.872 14.699 16.016 14.308 C 16.139 13.991 16.286 13.515 16.326 12.637 C 16.369 11.688 16.378 11.403 16.378 9 C 16.378 6.597 16.369 6.312 16.326 5.363 C 16.286 4.485 16.139 4.009 16.016 3.692 C 15.852 3.272 15.658 2.972 15.343 2.657 C 15.053 2.358 14.699 2.128 14.308 1.984 C 13.991 1.861 13.515 1.714 12.637 1.674 C 11.688 1.631 11.403 1.622 9 1.622 Z M 7.85 11.775 C 8.492 12.042 9.207 12.078 9.873 11.877 C 10.539 11.675 11.114 11.249 11.5 10.671 C 11.886 10.093 12.06 9.398 11.991 8.706 C 11.923 8.014 11.616 7.368 11.123 6.877 C 10.809 6.563 10.429 6.323 10.011 6.173 C 9.594 6.024 9.148 5.969 8.706 6.013 C 8.264 6.056 7.837 6.197 7.457 6.425 C 7.076 6.654 6.751 6.963 6.504 7.332 C 6.257 7.702 6.096 8.121 6.03 8.56 C 5.965 8.999 5.998 9.447 6.127 9.872 C 6.256 10.297 6.477 10.688 6.775 11.017 C 7.073 11.346 7.44 11.604 7.85 11.775 Z M 7.23 4.726 C 7.791 4.494 8.393 4.374 9 4.374 C 9.608 4.374 10.209 4.494 10.77 4.726 C 11.332 4.959 11.842 5.299 12.271 5.729 C 12.701 6.158 13.041 6.668 13.274 7.23 C 13.506 7.791 13.626 8.393 13.626 9 C 13.626 9.608 13.506 10.209 13.274 10.77 C 13.041 11.332 12.701 11.842 12.271 12.271 C 11.404 13.139 10.227 13.626 9 13.626 C 7.773 13.626 6.596 13.139 5.729 12.271 C 4.861 11.404 4.374 10.227 4.374 9 C 4.374 7.773 4.861 6.596 5.729 5.729 C 6.158 5.299 6.668 4.959 7.23 4.726 Z M 14.652 5.063 C 14.445 5.258 14.17 5.365 13.885 5.361 C 13.601 5.357 13.329 5.242 13.128 5.041 C 12.927 4.839 12.812 4.568 12.808 4.283 C 12.803 3.999 12.91 3.724 13.106 3.517 C 13.206 3.41 13.327 3.325 13.461 3.266 C 13.595 3.207 13.739 3.176 13.885 3.173 C 14.032 3.171 14.177 3.199 14.313 3.254 C 14.448 3.309 14.571 3.39 14.675 3.494 C 14.778 3.597 14.86 3.72 14.915 3.856 C 14.97 3.992 14.997 4.137 14.995 4.283 C 14.993 4.429 14.962 4.574 14.903 4.708 C 14.844 4.842 14.758 4.962 14.652 5.063 Z" fill="rgb(255, 255, 255)" height="18px" id="B9Ck5Ljyr" transform="translate(3 3)" width="18px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 16 0 C 16.53 0 17.039 0.211 17.414 0.586 C 17.789 0.961 18 1.47 18 2 L 18 16 C 18 16.53 17.789 17.039 17.414 17.414 C 17.039 17.789 16.53 18 16 18 L 2 18 C 1.47 18 0.961 17.789 0.586 17.414 C 0.211 17.039 0 16.53 0 16 L 0 2 C 0 1.47 0.211 0.961 0.586 0.586 C 0.961 0.211 1.47 0 2 0 Z M 15.5 15.5 L 15.5 10.2 C 15.5 9.335 15.157 8.506 14.545 7.895 C 13.934 7.284 13.105 6.94 12.24 6.94 C 11.39 6.94 10.4 7.46 9.92 8.24 L 9.92 7.13 L 7.13 7.13 L 7.13 15.5 L 9.92 15.5 L 9.92 10.57 C 9.92 9.8 10.54 9.17 11.31 9.17 C 11.681 9.17 12.037 9.318 12.3 9.58 C 12.563 9.843 12.71 10.199 12.71 10.57 L 12.71 15.5 Z M 3.88 5.56 C 4.326 5.56 4.753 5.383 5.068 5.068 C 5.383 4.753 5.56 4.326 5.56 3.88 C 5.56 2.95 4.81 2.19 3.88 2.19 C 3.432 2.19 3.002 2.368 2.685 2.685 C 2.368 3.002 2.19 3.432 2.19 3.88 C 2.19 4.81 2.95 5.56 3.88 5.56 Z M 5.27 15.5 L 5.27 7.13 L 2.5 7.13 L 2.5 15.5 Z" fill="rgb(255, 255, 255)" height="18px" id="v2_jQqFYe" transform="translate(3 3)" width="18px"/></svg>)