GUIDE

Shipper hub

Shipper hub

Guides, service protocols, and practical resources for shippers

HIVED

Table of contents

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HIVED

Table of contents

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HIVED

Table of contents

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Intro

About HIVED

HIVED is the first AI-native and all-electric parcel delivery company designed for ecommerce. With our commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for retailers and consumers.

We are one of the fastest growing startups in Europe and ship for the biggest retail brands, including Nespresso, H&M, ZARA and John Lewis. As a B Corp certified business, HIVED is leading the industry by making great service and exceptional delivery the standard, building out a delivery network that’s fit for the future.

Key facts

  • First AI-native and all-electric parcel delivery company built for ecommerce

  • Certified B Corp

  • 99%+ on-time attempted delivery rate

  • Up to 76% lower emissions per parcel compared with a standard diesel delivery

  • Fully electric delivery network across Greater London, Bristol, Bath, Bournemouth, Plymouth and Southampton

Brand & messaging

Preferred messaging

AI-native logistics

Customer-first delivery

Built for ecommerce

Reliability

Innovation

Sustainability as standard

Please avoid

“Zero emissions”

“Emission-free”

Generic environmental claims or unverified sustainability language

Please refer to the Brand Guidelines for further guidance.

Collaboration opportunities

Examples include:

  • LinkedIn posts

  • Instagram posts

  • Case studies

    • Customer success stories

    • Blogs

  • Press releases

  • Email marketing

PRESS KIT

Media kit

Download our press kit or contact us at hey@hived.space for all media related questions.

Contacts

Contact category

Email

Customer service queries, Parcel resolutions, and Claims

Shared inbox managed by our customer service team from 8:30am - 7:30pm.


All parcel and recipient queries can be directed to this inbox. Please include all key details in your query to enable our team to respond as effectively as possible.

Via HIVED Dashboard: sender.hived.space

Collection

Shared inbox managed by our collections team that manage our network of collection drivers and vehicles.

collections@hived.space

Technology and integration

Shared inbox for our tech and integration team.

integrations@hived.space

Invoicing and finance

Shared inbox for our accounts and finance team.

accounts@hived.space

Account management, Forecasting, Volume planning

Shared inbox for all HIVED Key Account Managers.

account-management@
hived.space

Forecasting, Volume planning, Capacity

Shared inbox for all HIVED Key Account Managers.

planning@hived.space

Customer service queries, Parcel resolutions, and Claims

Via HIVED Dashboard: sender.hived.space

Collection

collections@hived.space

Technology and integration

integrations@hived.space

Invoicing and finance

accounts@hived.space

Account management, Forecasting, Volume planning

account-management@hived.space

Forecasting, Volume planning, Capacity

planning@hived.space

Marketing, PR or communications

yasmin.cohen@hived.space or charlotte.rosevear@hived.space

Recipient journey

Recipient notification:

The communication of tracking updates to recipients via email and SMS.